Bests & Worsts Reviews from Amazon

Let me preface this review with the following statement: I am never asked for my opinion on security products because of my occupation and expertise. Now that we've got that out of the way... lets discuss this subpar product from Ring. I am a first and last time Ring product purchaser. The Ring Doorview camera was a novel idea... just a poor concept in actuality. To put it short.... it does nothing well (besides being a delayed people watcher). Knock on the door after setting the device up for knocks... nothing. Turn on the live view feature for real time monitoring... its buggy and has a very obvious delay. Those precious seconds of delay are a serious issue... and no one should discount or attempt to belittle that. The field of view from the doorview camera is downright pathetic. You absolutely cannot see the bottom of your doorway. This glaring factoid is a major security issue. I have several videos demonstrating the ineffectiveness of this device. The doorview camera is useless when an individual approaches from an angle or kneeling position. The delayed camera activation even in its most sensitive setting will allow you to be compromised. A person can straddle a wall, kneel under the camera and walk away before the device can activate! 2 hundred dollars for this... no way! I will readily admit that I purchased this device thinking that it would have an adequate field of view... and this isnt the case. The camera is flawed, the system is flawed, and it is quite simply a rushed to market product that needs further tweaking. I cant monitor parcel deliveries at my door because a high spot on my neighbors wall and the top pf their doorway is more important to Ring! Now, with all of that being said. I must comment on how awesome Rings customer support is. Within an hour of my initial review... I received an email from a customer service representative. The rep. was cordial and worked tirelessly to ensure that I was satisfied with Ring products. The rep. communicated multiple times via telephone and email with me and listened to my concerns. Afterwards, the rep. immeditely shipped a different Ring device to me to try in place of the doorview cam along with a few other things. This level of customer service is awesome however, the replacement device is locked in IR/night vision mode... and only films in Black and White. I greatly appreciate the awesome customer service from Ring... but I will be immediately returning their subpar products to them. So, in short... The Ring Doorview Camera has awful blindspots, is buggy with a seriously delayed response and the Ring Doorbell 2 has software issues that will make it default to "night vision" in a very well lit area. Thanks, but no thanks Ring!