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The Warranty Doesn't Apply to Amazon
The NuWave PIC was great while it worked. Being able to control the temperature in 5 degree increments was amazing. Then while I was making bacon one day in a large cast iron skillet I noticed that the bacon had stopped sizzling. I changed the temperature and hit 'start' and it resumed sizzling. Several minutes later it did the same thing again. No warning, no errors, the fan was still running. Just not heating the pan. I contacted NuWave and was told that their 1 year warranty only covers devices purchased either directly through them or their 1 authorized re-seller (who does not sell through Amazon). In other words, a $70 device that was purchased new less than 3 months ago is now a door stop because I didn't buy it from NuWave. It does have a vague statement about this in the owner's manual but you can't read that until after you've already purchased it. Their website has some information on the warranty being 1 year but does not say anything about distribution. E-mail from a helpful employee: Also, in order for us to be able to replace the PIC we will need the proof of purchase that shows the Amazon authorize seller information and date the order was placed. Please keep in mind that our authorize seller is Whole sales stock room and NuWave, LLC. We will only be able to replace if the seller is one of these two. Which is a polite way of saying no. From all of the other reviews I've read this seems to be a very rare issue, but if you have an issue and you didn't buy it form NuWave then it's your issue. TL;DR: Worked great for 2 months then randomly started turning off induction without notice or warning. Manufacturer won't repair/replace because I bought it from Amazon. Buyer beware.
November 2016 · Home and Kitchen · verified purchase
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