Bests & Worsts Reviews from Amazon

I called Real Spirit (the manufacturer) when I was going to install this ionizer. With their help on the phone, I installed this product. I even asked them if any other filtration or anything was needed because their brochure stated that there is a filter with minerals if we want to connect it to the river osmosis water supply, I stated no, I didn't need the minerals, so they told me that I could install the ionizer as it was, with the filter that already came with it (so no additional filter needed and it would have "no problem"). A month and a half later, the water from the ionizer began to smell. I contacted Amazon support, but was redirected to Real Spirit. For three weeks (now I'm on the fourth), there was a back and forth of me being tossed around between Amazon and Real Spirit. During my second call with Real Spirit, a customer service rep named Mason told me how he'd been working there for 6 years and many customers have had and were having this same issue. He stated how a pre-filtration was needed for this product and that he could provide me a discount on it--to me it seemed like a business maneuver to have aggrieved customers purchase this additional item. Let me repeat, that I asked during installation if anything else was needed and they stated there was not. This ionizer is already $750. Then there's--what's supposed to be--the yearly purchase of a filter, which is over $60. Now Mason from Real Spirit was telling me pre-filtration was needed, when I had already asked during installation if any other filter was required. Again, this entire issue of the smelly water and the missing information is apparently a common and long lasting issue with this company and product. When I spoke to Amazon for the nth time, they stated that Real Spirit was breaking their contract by stating Amazon was responsible for the product (even though the supposed Amazon month return policy had expired). So apparently Real Spirit wasn't even staying true to their contract with Amazon. Again I was sent back and forth, when I sent another email to Real Spirit about this issue, stating that Amazon said they could only provide my refund and return if Real Spirit authorizes it. I asked them to authorize said refund and return, since this common issue and faulty product is their responsibility. I received no reply even after three days of waiting, so I called Real Spirit today (06.24.2022) wondering what was going on. The moment I told them the issue, the man on the phone seemed to know who I was and cut me off to tell me that my request was rejected. When I tried to explain more and have them reconsider, he flat out just kept repeating that it was rejected. He had a horrible attitude just like Mason did--which I assume is from dealing with many angry customers--but I unfortunately forgot to ask for his name. As I kept trying to speak to him, he kept cutting me off, so I also cut him off because I was trying to finish what I was previously saying. This man then attempted to gaslight me by stating I needed to stop cutting him off and let him speak. He attempted to turn things around on me and on Amazon. This man told me that this was Amazon's product, so nothing was on them, Real Spirit. As I pushed, he stated that a warranty could possibly be provided if we sent back the item and if any damage was detected. If there was damage, then I could get a replacement, if there was none, then I would not. First off, why would I want a replacement for a common issue with this company and product? Second, this is a common issue that many of their costumers have! Why shouldn't their customer service provide the service they owe consumers? When I asked him for Real Spirit's address, since I would take this to court, he hung up on me. This is a $750 product. This isn't cheap, especially for something that doesn't function as it should or as a product of a company that did not provide us consumers all the information we needed (the supposed pre-filtration). Real Spirit is a company I will never purchase anything from ever again. I have never had issues with my return and refunds on Amazon, though I have also never purchased something this pricey here before. I am so frustrated and upset, and am hoping this issue will be resolved, which means me acquiring my return and refund. Hopefully, Amazon also stops business with this unprofessional company. Please stay away from this product and company. Look elsewhere where the products do not have 'common' customer grievances, do not have rude customer service reps, and do not have you needing to purchase additional expensive items for their already expensive products. I would give 0 stars out of 5. Edit: Amazon got back to me later today, stating that they would issue my refund. I'm grateful that they are helping out when Real Spirit has been an absolute nightmare. I hope Amazon does not work with this company any longer, as they may tarnish their reputation and cause other Amazon customers to suffer like I did.