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227
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ranked #132,748 most helpful out of 571,544,897 reviews
★☆☆☆☆
Company doesn't care about customers ... no wonder it's product is so shoddy
Bought an xp-pen g640 tablet. Installed the driver on my MacBook Pro. Worked great ... for a couple of days. Then just stopped working. Called the company, and made an appointment for the following Monday morning to talk with their tech support. At the appointed time, no one from the company called. I called back, left a voicemail message, and two email messages, asking why no one from tech support showed up for our meeting. No response at all. None. Zilch. Returned the tablet, and ordered a new one, hoping the last one was a lemon. Second tablet was dead on arrival. What a hassle. Had to spend 30 minutes on the phone with Amazon to file a report, and get a refund. Don't waste your time with XP-Pen. Avoid like the plague. Well not like the plague; plague is worse. But this is still a pretty bad way to say "we value our customers." Clearly, XP-Pen does NOT value its customers.
April 2019 · Electronics · verified purchase
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