342
people found this helpful, as of 2023
ranked #68,904 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Counterfeit
My grandson dropped this and the case broke after 2 weeks. He called Lifeproof and found out this is a counterfeit and can not be replaced. I paid $50 for this through Amazon and thought I could trust that Amazon would not sell counterfeit items. I have ordered so much from Amazon over the years and this is the first time this has happened to me.
Life proof said to only buy their products from Target or Best Buy.
Wish I could give zero stars. Wish I could get my money back. Learn from my mistake and do not purchase LifeProof through Amazon. I will go to Best Buy and purchase another real LifeProof case that is not counterfeit.
UPDATE 1/15/2013
I contacted Amazon and spoke to a most helpful customer Service employee. I explained that my grandson had contacted a LIFEPROOF representative and was told this was a fake as serial numbers were incorrect and learned that the company does not sell their cases on Amazon. Told Amazon's rep that I did not want them to mail another, but I needed reimbursement so I could go to Best Buy or Target where the real LifeProof company sells the real cases. I was forwarded an address lable right then and my grandson UPSed the case back to Aamazon that afternoon. 3 days later Amazon credited the dollar amount back to my charge card. My grandson bought the real case from Best Buy and is very happy. I am happy with Amazon once again. Amazon always stands behind thier reputation as being very reliable and they are very helpful.
I'm a very happy customer once again. Thanks Amazon!
January 2013 · Cell Phones and Accessories · verified purchase