Bests & Worsts Reviews from Amazon

Normally I don't have issue with western digital drives. I happened to get one that was DOA. Return process seemed fine, until I got my hard drive mailed back to me indicating that they took no action. The cited reason, "damage". Now I don't know about you, but I handle my drives very carefully, and I followed all of their instructions. The only mark I can see is a very very small crack in the plastic that would easily go unnoticed by any one not looking for it. At the same time, the reason why I was RMAing the drive was due to the fact that IT DIDN'T WORK. I have no doubt in my mind that they could have replaced the damaged piece since its part of the board, but it was easier for them to just say, "Nope" and return it back to me. If i ever bother to buy these drives again, I will be scrutinizing them with a fine toothed comb because the reasons for not backing their product are in this case ridiculous.