Bests & Worsts Reviews from Amazon

While the customer service at Kuhn Rikon is friendly I have to say they are inept at dealing with problems. After owning one of these pressure cookers for a few months the gasket blew. I never had any problems prior to this just one day it didn't hold pressure. I sent the Pot in, it took about a month for it to come back. Upon receiving my pot with a fixed gasket I noticed an unsightly dent on the bottom. I called right away and the customer service representative said someone else would have to call me back. I received a call several hours later that said, "no problem send the pot in and we will replace it." I sent the pot in, 2 + weeks passed and I noticed it still hadn't been returned. I called and was told the new pot was heading out that day and I would receive it that monday. Monday arrived and I received the exact same pot with a note stating that the dent could not have happened due to any malfeasance on their part. I called and told the entire story to Rudy Keller himself only to be shut down. He told me no one on his staff would have ever promised to replace the pot. I explained to him I would have never sent it had I not been promised a new pot. needless to say I am without a new pot, nor will I ever be with a new Kuhn Rikon pot after this 5 week debacle.