Bests & Worsts Reviews from Amazon

I recently bought this from amazon. Quality of captured video is not so good...grainy and colors not accurate. But the most annoying issue is that as you are capturing the video, it randomly gives the "PROTECTED SIGNAL" error and stops the process. ROXIO website does not provide much help on this issue. It says this error will appear if you are capturing copyrighted video. But these are my own homemade movies I am trying to capture! What is the point of purchasing this if I cannot use it on my own home videos?? And by the way, good luck trying to get any help from ROXIO on this issue...they don't even want to acknowledge that the problem exists. I did a search on google and found that many people are facing the same issue. So unless and until ROXIO fixes this bug, I recommend against purchasing this product.