Bests & Worsts Reviews from Amazon

Using it dry, it works very well, but callous dust will be e everywhere. Best to use outside or put your foot inside of an empty pillow case and use it. Did not have any uncovered food or drinks around while using this item. I finally decided to use this in the shower and it worked great. The shower eliminated the Callas dust. My feet were a lot smoother. But after I recharged this product it no longer worked. There is no easy way to contact CUSTOMER SERVICE. Finally was able to contact someone at RecKitt Benckiser. (973-404-2600). That customer service agent (CSA) was very nice. She said I would receive a mailer to return the Amope in and then a coupon to replace my broken Amope foot file. Once I received the mailer, there was no indication on the enclosed letter to indicate what would happen once I returned the defective foot file. The letter did say that they have already begun an investigation to determine the cause of how this incident occurred. The letter also said for me to return the bottle and its contents... I wasn't sure of what bottle & what continents they were referring to, so I called. The first person I spoke with on that particular phone call was very nice and she let me explain the entire situation before she told me I had the wrong department. She transferred me to the appropriate department. I explained to that customer service agent how I was nervous about mailing in my product because there was no indication in the letter regarding the disposition of my product or the promised replacement coupon once I mailed it off. This customer service agent said I just have to go by what I was told on the telephone. I told her the letter did not appear to be addressed to me since it required me to return the bottle and its contents and I was not returning a bottle or contents. At that point the customer service agent begins to get annoyed. She said that was a standard letter that goes out to everybody and no one gets a personalized letter. She sarcastically asked me was there anything else she could help me with. I replied yes and ask her does the company received that many defective product complaints that they have to develop a standard template letter that will not apply to the customer with the defective product? Again, She replied sarcastically that information is not available and sarcastically ask me again was there anything else she can help me with.