Bests & Worsts Reviews from Amazon

Our $3500 TV formed a dark spot about 2 months in. I followed up with Samsung to get it repaired or replaced under warranty. They followed up telling me that they didn't have the part for the repair and that they couldn't send me a replacement, Or an upgrade to another model. They could only offer me a refund. Mind you the TV was in-stock on their website. The initial refund offered was over $1000 less than what I paid, and the price listed on samsung.com It felt like a scam. That being said I produced the receipt and they were willing to match what I paid. Samsung would not pay to have someone unmount and remount a new TV. If I accepted a Samsung.com credit they offered me $13 dollars above what I paid. Doesn't come close to the cost of getting someone to uninstall and reinstall a TV. Nor the back and forth on the matter. I also asked if they could provide some sort of discount for all the admin I had to do to get this refund the answer was no. Oh and to get the refund moving I was asked to unmount the TV and remove the serial number sticker. I don't think I have ever had such a horrible support experience for a premium product. Could not be more disappointed in Samsung. I get that things break. That's okay. I expected that a company like Samsung could get me back to a functioning state without out of pocket expenses. I guess that was too much to hope for.