Bests & Worsts Reviews from Amazon

I want to report a very serious accident that happened to me with your Telesteps Attic/loft ladder model T1000L. I bought it in March 2013 and used it about once a week. Last week in early November when I began to put the stairs away, the two vertical metal arms that hold the two powerful springs broke at the black plastic hinge area and the two vertical metal bars, the horizontal bar and the two springs flew through my bedroom hitting several walls and the ceiling, creating deep impact marks in the walls and ceiling. The fact that I didn't get hurt is a miracle, considering the power of the flying objects. I want you to know that if anyone like my 1 and 4 years old grand children at the time had been around with me when the ladder spring unit broke, it would have been a very serious injury, even death. My personal judgement is that it is not well manufactured. The fact that the two metal bars holding those powerful springs are held by an obvious weak plastic part is a poor choice in material by the builder, considering it was not an inexpensive ladder. I want to send what happened to the company Telesteps.net