Bests & Worsts Reviews from Amazon

I bought 2 Philips Sonicare ProtectiveClean 4100 electric toothbrushes during Prime Day 2018. One of the toothbrushes died after three months. No biggie - it happens, and the other one is still working fine. It was under warranty so I called customer service and went through the troubleshooting steps with the rep, and he decided I needed a replacement. I waited for six weeks for them to send me an RMA via email. Three times I called to follow up and where the email was. On the third call, the rep (always a different one) noticed that my email was wrong. They entered my correct email address, and I received the RMA finally via email. I packed the toothbrush and sent it off. Two months later - I call AGAIN and find out they received my toothbrush, but they didnt bother to enter an order for a replacement. I have lots of patients, but this has been a gigantic mess. Now it's been escalated to another supervisor because they have to check that everything is in order !?!? REALLY ? It's a $40 toothbrush !!! You'd think I was trying to return a $10,000 item, not a $40 toothbrush... With other companies providing amazing customer service (Costco, Amazon, etc.) its sad to see a company still stuck in the 1980s way of doing business. I would not recommend buying from Philips because their customer service is so messed up. They are one messed up company.