Bests & Worsts Reviews from Amazon

We purchased this cover to protect our $3,000 Tempur-Pedic mattress. We've used it for 5 years. Our dog had recently peed on our bed and it soaked directly through this cover and onto our mattress. I immediately called the toll free number for Protect-a-Bed. Talked to Dennis. He asked for info re the cover and when it was purchased. He stated they would be sending out a new cover but I needed to fax him the original sales receipt of this one. I then called the mattress store where we purchased this and the salesman said that Protect-a-Bed should pay for our mattress to get cleaned. The salesman faxed Dennis of Protect-a-Bed our receipt. I called Dennis to confirm he received the receipt and also asked him about having them pay for cleaning our mattress. Dennis stated that it will depend on what their "lab" finds when they receive our cover and "inspect" it. I was instructed to wash the cover and take a permanent marker and circle where the leakage happened. Once I received the replacement cover, I used the same box to send them my failed cover. I was responsible for shipping costs of $10 but it stated in their paperwork that they would reimburse that shipping cost depending on what their "lab" discovers was the cause of the issue. I received a phone call today from Roberta at Protect-a-Bed with their results from the "lab." Roberta stated that you have to dry these with towels. If you don't then it will cause them to thin out and won't protect your bed. I followed (and still have) the original packaging that explains how to wash this. I stated I put it in the drier with the sheets. I also pointed out that nowhere in any of the instructions I had received w/the cover did it state that I needed to place it in the drier with towels. I did notice with the replacement cover they sent me, their care instructions have been updated. It now states to dry this cover with sheets and towels. Regardless, I didn't cause this damage to the cover. I wanted to speak to a manager and Roberta said she would have Dennis call me back. Dennis called back and told me the same thing Roberta told me. When I pointed out to him that I followed the instructions that came with it 5 years ago, he said he couldn't do anything. I then said that they don't stand behind their product and it's obvious since he's not going to have our mattress cleaned. I got nowhere with this company. Their product failed and they did not back up their warranty. BUYER BEWARE. Don't assume just because it comes with a 10 year warranty that they will back it. They won't. I wish I would have looked at their rating (or lack of) on the BBB website prior to purchasing this cover. According to the statistics for this company: [...]/protect-a-bed-north-america-llc-in-haverford-pa-44424348 there are 29 closed complaints against them and 23 of them have to do with their warranty. I will be their 24th.