Bests & Worsts Reviews from Amazon

Note to Jeff Bezos - please do your company a favor by restructuring your relationship with Synchrony Bank or going to a different partner. I should have had 5% statement credits for Amazon purchases made since August 2014, none of which I discovered to my dismay, had been credited - I had obviously believed enough in "Brand Amazon" to not feel the need to "check" if the credits were being applied as promised in the marketing materials. I called Amazon customer service today (12/31/14) only to be told Amazon has nothing to do with this card and was transferred promptly to Synchrony Bank. Synchrony's service and systems are from Ancient Greece because not only do they not have friendly online systems, their customer service proceeds to tell me that they believe the "5% back Promotion was not applied to my account", that they have forwarded this to the "Promotion Department" and that I should call them back either after my January 22 statement, or preferably after my Feb 21 statement. Seriously!!!!!??? Incidentally, I am not alone in being at the receiving end of poor and sometimes deceptive business practices by Synchrony Bank - one just has to read reviews here on Amazon's own website to see the unfortunate patterns. Jeff, as a long time Amazon customer and believer in Amazon's model and business values, I hope my note reaches you and that you are able to get this sorted out, before it results in serious damage to the Amazon brand.