Bests & Worsts Reviews from Amazon

If you are thinking of doing it, DON'T!!!! Bought two and could never get either to work! Contacted customer service (if you can call them that) via Live Chat on their website and spent 8 hours during one sitting "typing" back and forth in an effort to get it to work (in which I firmly believe they are working with other customers due to the wait time between responses) and finally they said it was sent for "review" by their "higher management". During that time I went through 6 people and was disconnected at one point. I spoke with three top ten percent agents, one supervisor, and no one could get it to work. I was very patient, non confrontational, and really just wanted to get it to work. The bottom line is the home number was not showing up on their key pad. At one point I could make calls but couldn't receive them because they went to a voicemail that didn't exist and I certainly couldn't access. But that lasted 2 hours and then no incoming or outgoing calls. I was told to wait a week for the review to conclude. I "typed" back 1.5 weeks later (thank God we had a cell phone) and the first guy told me it's still under review and when I reminded him of the Magic Jack settlement where they are supposed to address issues within 24-48 hours, he disconnected me. I called back and reverted to my initial calm approach and spent 3 hours typing back and forth only to have the 4th rep I spoke to tell me that it's still under review. HOW LONG DOES IT TAKE TO REVIEW? So in summary, the magic jacks have been returned. I've lost my home number that I've had for over 45 years, there's not a customer service phone number to reach these jokers, CUSTOMER SERVICE IS NON-EXISTENT WITH THESE PEOPLE and I'm contemplating calling the BBB. They've already had reports and one settlement I'm aware of. Doesn't seem they are keeping up with their end of the bargain...STAY AWAY FROM THIS!