Bests & Worsts Reviews from Amazon

Bitterly disappointed. This was an expensive gift to a disabled friend in a distant state. He is also a computer novice with no technical ability. He was thrilled at the gift, and bought new applications and installed them. He loved the laptop - for about four days, anyway. Then it began malfunctioning. He had registered it, so he called Dell. After the usual delays, hassles, and tiresome phone troubleshooting, the Dell tech determined that it was a failed hard drive. He told my friend that Dell would ship a new hard drive under the warranty, and over the phone, talk him through installation. But the new hard drive would not be configured for the laptop, and completely blank! Not even Windows 10! They told him that he would need to buy Windows 10, install it, configure it for the laptop, reinstall drivers, etc. This was beyond his ability and unacceptable. They refused to exchange the whole laptop. My friend was bitterly disappointed and had some very bad things to say about Dell. I had great confidence in Dell. I have owned half a dozen Dells, so I told my friend that the laptop would be wonderful, and that Dell gave good support. Dell made me look like a fool. We returned it, and I am so thankful that Amazon stands behind me.