Bests & Worsts Reviews from Amazon

Don't be fooled by all of their misleading ads about how easy installation is. Sure if your doorbell transformer provides exactly the amount of power Ring Pro requires then it would be easy. But what Ring's tech team taught me (after the fact) is that most transformer (like mine) do not! So odds are, not only will you replace your doorbell, you'll also have to replace your transformer. And if your chime unit doesn't support the upgraded transformer (again odds are it won't, because it was installed with the one you're replacing), you'll have to replace it to. What should have taken 30 minutes took me all day, multiple trips to the hardware store, and eventually help from an electrician. And I live in a 4 year old modern home... Not something older that warrants upgrades. Here's the problem... Most mechanical doorbells like mine, have 10VA transformers. I followed the installation instructions perfectly. But my Ring Pro wouldnt power on. So I called support, and a Ring Pro tech told me it requires at least 16VA, and my transformer wasn't providing enough power, and I should replace mine with a 30VA "just to be safe" (that dumb comment alone made me doubtful). But I followed orders, upgraded the transformer. A neighbor electrician verified that the doorbell was receiving 30 volts. But still Ring Pro wouldn't power on. So I called back, and another Ring Pro tech told me 30 was too much. I explained I got 30 because the first tech said to, and he suddenly changed his opinion, and said the problem was I needed to replace my chime to match 30 as well. At this point I had wasted a day and was fed up. I was getting nowhere, and wasn't about to upgrade more components in my house. So I told them to just replace it with the older model (because it requires less power). But they told me they didn't want to replace products purchased from Amazon. I guess after all I went through, that would be too easy. Lesson learned... Nothing about this is "easy" no matter how many times they print it on the box!