Bests & Worsts Reviews from Amazon

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275
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ranked #97,897 most helpful out of 571,544,897 reviews
★☆☆☆☆
I've supported MIlwaulkee for 20 years.....
How could a craftsman who's bought Milwaukee tools for over 20 years, (and many are Still in constant use), mark a "one star"? Two reasons: very very poor engineering and cheap brittle plastic. First of all I should have realized a change when my trusty 'ol 18 volt nicad Milwaukee drill slid off a chair onto a wood floor - and the handle snapped in half! Luckily I could buy the case, and after 2 hours of reassembly it is functioning again. Their plastic looks maleable, it is an illusion - it is incredibly brittle. The opposite of what is needed in a 'Heavy Duty" tool. So I should have known better than to buy this new set. I could find nothing amiss with the impact driver - it looks like good ol Milwaukee quality. But, believe me or not, the driver drill snapped in half too! And this was one half hour out of the box, drilling studs with a 1" spade bit for wiring. The bit caught on a knot, I resisted, and the drill snapped. Same brittle plastic. But far worse is the engineering / design of the drill. On a cursory inspection it looks strongly built. It's totally an illusion. All that holds the drill motor to the handle is two tiny pieces of brittle plastic hidden under pretty coverings. Amazon prime is wonderful, they refunded in full in short order. I so regret I did not take pictures of this pathetically designed tool broken in two in my hands! And I am no gorilla -( like those who still respect these Chinese made Milwaukees may need to presume). For me, 20 years of supporting them has come to an end until I learn they have recalled this tool And changed their plastic formulation. Next day I went out and bought a Bosch set, nearly the same price, with even better specs on torque. (Bosch CLPK23-180 18V 2-Tool Litheon Combo Kit) After careful inspection and hard use I can say they are designed very well. It seems Bosch hasn't gone the route of Milwaukee. Whew. My partner uses a Makita set, and as can certainly happen on a job site, eventually one fell a story and half. We just picked it up and kept going, as it should be. Makita is not quite as well built IMHO, but certainly a good second choice. I have never written a review before, hope it's useful.
February 2011 · Tools and Home Improvement · verified purchase
the product in question
Milwaukee 2691-22 18-Volt Compact Drill and Impact Driver Combo Kit
4.6★ · 3,578 ratings, as of 2023
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