Bests & Worsts Reviews from Amazon

I rarely write reviews, but felt compelled to given my scenario. I paid 400 for a fan, and it broke. It started out fine, but after some time the motor started whirring quite loudly, which somewhat defeats the point of a near silent fan. I called customer support who told me to go away because I didn't purchase it through an authorized retailer, despite purchasing it right here on amazon. Note that Dyson does not publish a list of authorized sellers, so who knows who is actually on this list. This fan costs 400 bucks and doesn't work as advertised. That's a double whammy. Instead of offering to fix or the otherwise make it right, they instead offered me the chance to buy a new one at full retail price. What?!! I would highly recommend avoiding Dyson as a brand given their refusal to stand behind their own product's stated warranty and somewhat shady business practices. Premium brands usually have premium support practices, but they don't. I was highly disappointed. Don't make the same mistake I did.