Bests & Worsts Reviews from Amazon

We purchased a couple of Flexzilla 50 foot hose reels, recently. There's a common issue noted in other reviews where the hose retracts very slowly, especially while there's pressure in the system. We had the same issue and we were ready to return these to Amazon for a refund. I called Legacy (the manufacturer) tech support and they sent me a simple procedure to adjust the spring tension. Here' the procedure and also a video of the difference between out-of-the-box and after adjustment. Other than that, we do like the flexibility of the hose - a lot. I'm not sure if these'll stand up to heavy industrial use, but for our use here at Rocket Moto, we think they'll be fine. I would prefer brass or steel hose fittings rather than the aluminum one's, which are cheaper to make, no doubt. I recommend taking ten minutes prior to installing the hose reel, adjust the spring tension, and you'll be a lot happier with the product. Procedure for adding more spring tension: 1. Remove the reel from the wall 2. Place reel on a work bench with lead-in hose side up. 3. Remove all perimeter screws, should be 10. [note: ours have nine screws, plus two for the mounting bracket] 4. Make sure the hose stop is secure between the housing roller pins. 5. Begin to remove the top half of housing (lead-in side), make sure the hose stop stays with the bottom half of housing between the roller pins. 6. Place top half of housing to the side 7. Place one hand on the remain housing piece, grab the hose just above the hose stop with other hand. 8. Remove from between the roller pins 9. Rotate the hose twice, clockwise. 10. Place hose back in-between the roller pins and let the hose stop rest against them. 11. Reassemble *** Update - after a year + of use. First, the hose is terrifically flexible. Second, it attracts shop dirt like nobody's business and requires frequent cleaning. Otherwise, this thing drives me nuts as it will not rewind if it gets dirty. This, to me, is a real nuisance. The manufacturer suggested cleaning with contact/brake cleaner *often* and then wiping the entire length of the hose with a rag and spray silicone. This works for a short while, but then it's back to the same old hassle. Ultimately, I sold both of these for $50 and spent the money to buy a couple of Reelcraft hose reels. I would have saved $200 had I done that in the first place, but I was trying to economize and in the long run it cost more.