Bests & Worsts Reviews from Amazon

I am a long time prime member with Amazon. I do almost all of my Holiday shopping and the greater part of my regular shopping through Amazon. Last month I received a email gift card from my brother for my birthday. When I attempted to apply the gift card to my account, Amazon advised me that it had already been redeemed. I reviewed all my recent purchases and confirmed that I had not redeemed the card. I attempted to resolve the issue with Amazon but was told that I needed to have the purchaser contact Amazon to resolve the issue. They would not tell me who or how the gift card was spent. My brother argued with Amazon for three days in order to resolve the problem and was ultimately told that he would have to dispute the purchase through his bank. They told him that they could not confirm who spent the gift card or what purchases were made. Both my brother and I are beyond upset. Amazon is a HUGE company who certainly has the resources to resolve the problem with better customer service. Lesson learned - we won't ever buy a gift card from them again. Ultimately Amazon is the one who will miss out. Moral of the story is be very careful when purchasing a gift card from them and don't assume that they will look into a "fraud/theft" and do the right thing for the customer.