Bests & Worsts Reviews from Amazon

Came with 3 DVD's and #2 does not work. I have a blu-ray/DVD player. I contacted BeachBody directly, which they said they cannot help because I did not purchase directly from them. They were very unhelpful, which was frustrating because it is their product and they cannot help with their own product! Luckily, Amazon customer service will be issuing a partial refund (only about $10 less than full payment) since I missed the refund deadline, but I have to return the entire product. I am disappointed that Beachbody could not help directly. I am disappointed that this seems to be a common issue now that I look through others' reviews. I am disappointed that now I will have no DVD's while I return this item, wait for my refund, and then order another. I will raise my rating if the next product plays correctly. However, if it doesn't I will not order a third time. I am very disappointed because I was truly enjoying the daily workouts that I have been doing for 1 week + 2 days (following the suggested workout schedule included). I already feel a positive difference in my flexibility and strength in the piyo exercises.