134
people found this helpful, as of 2023
ranked #220,190 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Don't buy from Samsung. They don't stand behind there products!
I'm not ever going to buy another Samsung product. I bought this 5271F in October and it is already broken. I was watching it one morning and then it started to show some lines then just changed to a random pattern on the screen. I bought it on Oct. 19th, got it a week later and it broke on Dec. 15th. The repair shop came out today on Dec 24th and replaced the logic board knowing that it wasn't the logic board but Samsung told them to do it anyway. The repair shop knew from the pictures I emailed that it was the LCD panel but Samsung wouldn't authorize replacing the panel without replacing the logic board first. So now I have to wait who knows how much longer for a new LCD panel and then have it replaced. I tried calling Samsung to just replace the TV. They told me they could not and that I would have to go through Amazon. I tried Amazon but it has been more than 30 days so that sent me back to Samsung. They said the the service center would have to declare the TV unfixable and file a SAW report. So now I'll have to wait for the panel to be replaced but on a 2 month old TV that has less than 20 hours of use, I think replacement should be an option. Needless to say, I will not buy another Samsung product, ever! I tried rating them as a 0 but Amazon required that I give them some rating.
December 2007 · Electronics · verified purchase