Bests & Worsts Reviews from Amazon

After having a Cricut for a year I was thrilled to get a heat press to make iron-on vinyl projects with ease. After receiving this press for Christmas, I tried about 25 separate iron-on projects with various 100% cotton fabrics (onesies, dish towels, tee shirts, etc) and was not able to successfully transfer the vinyl on anything. The vinyl immediately pulled back up after up to 10 attempts to hold down the press for 15-30 seconds at a time. I tried different brands of vinyl, different hold times/temp settings (recommended by both the manufacturer as well as the instructions on the HTV). Nothing worked. I have wasted vinyl and so much time and sanity trying to get this to work for me. My greatest disappointment with this product is the terrible customer service I have received from the manufacturer, Penson and Co. I wrote an initial email to their customer service (the phone number, while hard to find at first, became instantly useless because their voicemail box is full) and got a response a couple days later asking for pictures so they could specifically diagnose the problem. After spending MORE time responding and giving them what they asked for I have received no response back and it has been five days since sending the email twice. My girlfriend, who also has a heat press (brand name is Fancierstudio), holds her press down for 15 seconds using Siser Easyweed and has had absolutely no problems. The vinyl immediately adheres after the first hold. I will never purchase from this company again and wouldn't recommend that anyone else does. The product got decent reviews which was why I chose this one. I must have gotten a defective unit and this company has shown absolutely no urgency in fixing this for me.