Bests & Worsts Reviews from Amazon

After making less than 500 scans over the course of 3 years, I recently noticed that images were skewed...rectangular images were scanning as parallelograms! It was slight, but resulted in useless scans. After a bout with Epson tech support, I brought the scanner to their repair depot, who diagnosed the problem as a bad carriage assembly (this includes all the working parts excluding the plastic case). This is a $450 repair with a 90 day warranty. With Epson boasting a MCBF (mean cycles before failure) of 100,000 scans, I thought my unit should do better than 0.5% before failure but Epson disagreed and refused to fund the repair. Epson should stand behind clearly defective units.