Bests & Worsts Reviews from Amazon

This trash can worked well for 18 months, then the pedal broke on one side making it hard for the lid to open. A couple months later it broke on the other side leaving the pedal completely unable to lift the lid. Part of the reason I bought this relatively expensive trash can was due to the 5 year warranty. Well given the trash can stopped working in less than 2 years from normal usage I expected to receive a free pedal quickly and painlessly... Well guess what, that is the opposite of what has happened. I tried to contact the customer service but they have this clever little trick with their website. After filling out all the information they requested, when I tried to scroll down to the bottom of the web page to click the "Submit" button the web page wouldn't let me scroll down all the way. When I got to the bottom of the page to the "submit" button the webpage would bounce back up before I could click. Pretty clever way to not have to uphold their warranty promise, but just wait this company has more tricks up his sleeve. After giving up trying to find a useful customer service friendly phone number, I figured out if I connected my Apple laptop to Apple TV and used my TV screen I could then actually see AND click the "submit" button. So first hoop from the folks at simplyhuman cleared. On to the next... Next hoop, the company's automatically generated email promised a reply in 2 business days I didn't hear anything until 4, ok not a big deal. I now have a response and hopefully my replacement pedal is on the way. Oh wait, despite having all the necessary information (including my mailing address, the exact part I need and confirmation from Amazon's website of the product's purchase date and the fact it is very much still under warranty) they ask me to order it myself and direct me back to the same page I started at to contact them. And I do, clearing the next hoop. So end of story right, nope, simplehuman throws another hoop at me to try to crush my determination to get them to honor their warranty. The replacement pedal they force ME to order for myself is suddenly "out of stock"!!! Can you believe it??!?!?! It was in stock when I sent my original email requesting help. So they included a link asking for my feedback regarding their customer service and I replied with a detailed email similar to this one about my dissatisfaction. No response, still waiting, broken trash can goes wanting and so do I.