Bests & Worsts Reviews from Amazon

First the good: -- The product is easy to use -- It is relatively "bug " free -- My 14 y/o daughter likes it and is learning the language Now the bad: -- Dealing with the customer service and technical help is a nightmare. For example, after my hard drive crashed twice, I was trying to reinstall Rosettastone which took days. It took days because Rosettastone requires a new authorization after one reinstall. That would be no big deal if they had not assumed that we had stolen the software that we had paid over $200 for a few years ago. After we dug out the receipt and faxed it to them(thankfully we still had it) they reluctantly agreed to let us use the software we had paid for. -- We recently decided to buy the next level of Rosettastone; so we responded to an ad they ran in a magazine that we receive. When we went onto their website, put in the code from the ad, and viola no discount or free shipping. We reluctantly called customer service to get the problem fixed. We were told we were using an expired ad. We told the agent that the magazine came out a week ago and the expiration date on the ad is 2 months away! He responded by saying they would not honor the ad. We called the main number the next day. They responded by saying they had lowered the price on the product, so regardless what the ad says they would not honor the offer. All in all, if you haven't already started with Rosettastone, I would recommend you keep looking elsewhere.