Bests & Worsts Reviews from Amazon

I purchased through the TV Add - BOGO. I couldn't wait to get my new induction cooktops because I want to replace my regular smooth cooktop with induction. Felt this would be an excellent way to try it out. Since I have ALL CLAD stainless steel cookware, I knew my cookware would not be a problem. When the units showed up, I opened the first unit, filled up one of my All Clad pots with about 3 inches of water and put it to the test! Unfortunately, only the very center of my pan tried to boil. I NEVER got a full boil going with the unit. It didn't even get the center of the pot of water boiling. Since that didn't work, I pulled out a smaller pot and tried again. Same result. To top off the poor performance, the fan is incredibily loud. I emailed with customer service (Hearthware.Com) and their answer was "sorry". I was told if I wanted to send it back, I had to pay the shipping and handling. Now, that means I have to pay shipping and handling both ways for a poor product. So, I figured it was just the one unit so I opened up the 2nd unit and tried the same thing. This unit was worse than the first one since after 10 minutes I couldn't get anything to boil. Temperature of the "boiling" water never got over 140 degrees. Fan was just as loud on this unit as the first unit. So, back to customer service (email) I went. Again, no assistance in saying "let's replace that for you". Same answer - send them back at MY cost. Needless to say, I will never purchase a product through HEARTHWARE again. I will NEVER purchase a NU WAVE product again. It cost me over $75 for shipping and handling for a product that did not work and I don't have. MAJOR disappointment.