Bests & Worsts Reviews from Amazon

I was excited to get the product and get it in the air. I followed the set up steps and much to my dismay the built in tablet on the DJI Phantom 4 Pro+ just couldn't run their preinstalled DJI Go App. The app launched properly and connected to the drone but every time you pushed "Go Fly" a pop up opened that said "Unfortunately, DJI Go has stopped working" it would then close and relaunch. I tried rebooting 46 times, then contacted DJI Support. DJI Support was where this experience really went bad. He instructed to reinstall the controller firmware via loading it onto a micro sd card on my pc, and then put the micro sd into the controller and power it up and it will automatically update. It didn't, so he issued a return authorization and told me if everything went smooth my new replacement would arrive in 2 weeks(of course I bought this to do something now not a month from now.) if it was available. ARE YOU KIDDING? A REFURB? I then did my own research and found how I was supposed to reinstall the firmware via settings and selecting local update, these instructions were on the DJI website, the tech support guy had no clue how to do it. Unfortunately it still didn't work. I then took upon myself to do a full "back up & restore" via the settings in the built in Android tablet. NO LUCK. I then found a thread on DJI Forum that discussed the exact same issue, and a poster saying he did the same back up and restore I did with the drone connected via micro USB to the controller and after that his worked. I thought that makes no sense being that the app crashed even when the drone wasn't connected wirelessly or even powered on. But why not?? It actually worked though and I have now seemingly have a perfectly functioning drone, controller, and screen. I have now logged 5 whole minutes of flight time but I'm optimistic it will keep working. So the drone seems cool, and seems to work as expected, but if you have a problem you may as well ask the drive through window guy at taco bell how to fix it rather than the completely incompetent DJI Support.