Bests & Worsts Reviews from Amazon

I bought this Thermos in November of 2009 and after 4 months of daily use the stainless steel part of the cap has separated from the plastic part. I have taken really good care of this product, and it is quite clear that the glue used to join the two parts was just not up to the task. A friend has an earlier model and the same thing happened to him. Granted this is from a very small sample size, but it appears as though this is a common problem with the Thermos brand insulated bottles. I would really like to hear from other customers to see if ours were isolated incidents, or if this is a common occurrence. After a mail to the Thermos helpdesk I was told the following: "The limited warranty only covers the stainless steel portion of the bottle. The warranty does not cover gaskets, stoppers, or cups as the parts can wear due to long periods of use, neglect, abuse or can be altered. We do have these parts available for a small fee." I guess the reply means that even though the bottle part of the Thermos is supposed to last 5 years, they want to make a buck from their customers by having them continually buy replacements for the really poor quality accessory parts. I agree with the other reviewers in that the product keeps coffee piping hot, but I will not recommend this product until Thermos addresses the quality issues with their cap/cup.