Bests & Worsts Reviews from Amazon

We have been using Venta Airwashers for many years and this was our 5th unit. It came with an improperly assembled disk-stack that caused a loud thump on every revolution. I contacted customer service and was told that this part was not covered under warranty despite the fact that I enclosed a photo showing the obvious manufacturing defect. The customer service representative said it was probably 'damaged in shipping'. A rather amusing theory since it would require the disk stack to somehow become magically unglued and mysteriously re-glued back together the wrong position. He said since it was within 30 days, he would only charge me shipping. Sorry Venta. We purchased this unit based on 15 years of experience with your (formerly) excellent warranty service. But your 5 year warranty is now down to 1 year - and you don't even honor those terms.