Bests & Worsts Reviews from Amazon

I purchased the full P90X program from Amazon. I really enjoy the workouts and I am in better shape thanks to P90X. However, I need to caution my fellow Amazon customers that if you buy P90X from Amazon (e.g., by Beach Body fulfilled by Amazon) and a DVD is defective or damaged, neither Beach Body nor Amazon will honor a replacement. In my case, the CardioX DVD became defective just after a few uses. I spoke to a Beach Body representative (in India) yesterday who stated that Beach Body only honors replacements for programs purchased from them directly. Now, normally buying DVDs from Amazon wouldn't be an issue, but too many customers including myself have found that a P90X DVD can become defective. I truly believe there is an inherent problem with how these DVDs are either manufactured and / or packaged because I've never had other DVDs go bad. Ultimately, I ended up buying the entire P90X program AGAIN directly from Beach Body with the lifetime DVD replacement guarantee for just $9.00 more. I wasn't happy about it, but I found it was a better deal in the long run than replacing one DVD at a time for $30 plus shipping and handling (without a lifetime guarantee). To reiterate, I'm a P90X believer (five stars), but Beach Body does not offer customer support for programs sold by our favorite retailer (one star). Can you imagine if this were the policy for all manufacturers sold by Amazon? My own purchases would drop by at least 75 percent. Amazon buyer beware.