Bests & Worsts Reviews from Amazon

The firmware that this device shipped with, as well as the most recent firmware available on Asus’ support site, do not work correctly with DHCP, which is necessary to get an IP address from your ISP. If your ISP uses PPPoE, this may not affect you. As a result, despite numerous resets of both my modem and router, upgrading to the latest firmware and numerous other things I’ve tried as a result of researching the same problem on several user forums (the issue affects customers all over the world: Hong Kong, Australia, USA and others), I am unable to get the router and any device connected to it to talk to the internet. It seems to have been introduced in January 2020 and despite 3 firmware upgrades since, still persists across a wide number of users. While other product functionality appears to work and I get a reasonable Wi-Fi signal across my 2000 Sqft house, this is a particularly sloppy engineering and QA mistake that calls overall product quality into question. I bought two pieces of this junk, and now have to return them and find another product (NOT from ASUS). Technical support does not provide the ability to open tickets and while their chat tool seems to be available, no one has ever answered. Pretty much a 0 on technical support. Notably, this issue isn’t listed in their technical FAQs.