Bests & Worsts Reviews from Amazon

After installing the update (that took an hour) it still won't consistently play music. I don't know if this device is ready for primetime as this seems like a common issue. I was very excited for this one as I use my original echo daily to listen to the radio or music. Little difference between this device and the original when it comes to listening to talk radio like NPR or news streaming. The music that it did play sounded better than the original echo (much of the difference was an increase of bass). It sounded good when it played music. I have returned it because of the inconsistency and lack of functionality. I opted to not get a replacement though because I have my echo spot hooked up to a Boston Acoustics speaker that sounds as good and it's cheaper than the $200 For this speaker. Having used this "studio" version, I would recommend hooking up your old Alexa to a quality speaker instead of spending the money on this one. I find this to be a much more versatile option. Plus this thing is huge and didn't fit in the place where my original echo sits. My experience with Amazon customer service this time was horrible! I talked with about 15 different representatives to arrange for a ups pickup for the defective one and now I need to contact ups and try to accomplish this. Seems like Amazons policies or customer service has taken a nosedive.