Bests & Worsts Reviews from Amazon

Like so many others here, I was about to purchase TurboTax Deluxe again this year as I have for many years, when I made the same unpleasant and terribly disappointing discovery that many others have reported here. To the VP from TurboTax who said: "One of the challenges of selling on Amazon (and other sites) is that we don't know who purchases our product so we can't differentiate between new and returning customers like you. We know that some of our customers won't be able to use the same TurboTax product as last year. So purchase the product you normally get and then call one of my team members ... so they can get you the upgrade necessary to meet your needs. By the way, if we did this for revenue purposes we would have targeted a segment of our customer base much larger than the 2-4% who are affected by this change." I say: "One of the challenges of buying things from your company is that we don't know how and when you will make arbitrary and inexplicable changes to your product for returning customers like us. We now know that you don't care that some of your customers won't be able to use the same TurboTax product as last year. We *did* want to purchase the product we normally got - and then actually GET the product that we have normally gotten - without now having to call and beg for it. By the way, why did you target *any* segment of your customer base for this treatment? If not for revenue, then was it just to confuse them, or to annoy them, or to intentionally drive them away?" It seems that Mr. Scrooge is now in charge at TurboTax. Bah, Humbug! We consumers can only vote with our dollars. I have just used mine to vote for Block Financial H&R Block Tax Software 14 Deluxe + State.