Bests & Worsts Reviews from Amazon

I bought 2 of these computers for my kids for virtual learning. One works great, the other started having problems just 1-2 weeks after school started. I tried to return/exchange at that time and I was connected with HP support. HP support assured me this was a one time issue and not to return, but to troubleshoot. I troubleshooted for about 2 hours and the problem appeared to be fixed. But now, 3 weeks later (and now out of the "return period"), and the same issue happening, plus it will not start up at all. Now I cannot return and HP is requesting $$ for me to ship to them so they can fix it. Extremely disappointed.