Bests & Worsts Reviews from Amazon

This bed looks really good. Unfortunately it came with some major flaws. Most importantly, one of the screw holes on the footboard came without threads, not allowing the screw to go in at all. I attached a photo along with a threaded hole for comparison. This screw is critical because it holds the left front leg in place. Without it, the leg easily moves inward, potentially making the bed collapse on that corner. I have to adjust it every morning and night to make sure it is straight. One of the side pieces also came chipped in several places with small splinters hanging off. This is of course a safety concern with children and pets. After contacting both Zinus and Amazon, the only option I was given was to repackage everything and return it. I would then be sent a new unit. I didn't even mention the damaged side - I just wanted a new footboard sent so that the leg doesn't collapse. I was told receiving one replacement part from a 100lb package was not an option. The box it comes in also has to be torn open from the side to take all of the long components out, making it virtually impossible to properly repackage every piece. Overall a very poor experience. Buy with caution - you may be required to assemble, disassemble, repackage, drop off an oversized package, then assemble again.