Bests & Worsts Reviews from Amazon

We bought this from amazon in october of 2014. First used it in Nov on 2014. We had used it several times per week, but done all recommended maintenance and cleaning. The pump has died, 2.5 years after purchasing. We can get it fixed for around $150, or purchase a new one. Found this out on the internet, since Breville customer service won't return phone calls. This is a pretty big purchase - if you proceed, get the insurance package or you'll be disappointed. Moving onto a different brand. If I spend $600 on an espresso maker, I expect it to last a few years. My $50 delonghi didn't grind the beans for me but it was still working 5 years in . . . Edited to add: Finally got in touch with customer service after multiple calls. They do not allow any self repair. My husband is an engineer and very good at fixing things, has confirmed the pump is broken. The only option is for me to pay to mail the espresso maker (which is quite heavy) back to them and to pay an additional $230 to repair it. Their national repair center is right down the street from me, yet they insist I am not able to take it to them - I must pay to mail it there instead. Or they say I can purchase a new one (yeah right). After some google research, I can order the part online (not from Breville) for $40 but it is backordered and not currently available. Needless to say, we will be purchasing a new espresso maker from a different manufacturer. I would rather spend more money with a company that stands behind their product.