Bests & Worsts Reviews from Amazon

It worked great the first time I used it. The second time I used it, most of the keys don't work. Q, W, and E work; R, T, Y, U don't work; I works; O and P don't work, etc. Paired with Android phone, Samsung Galaxy J7. Contacting tech support now and will update review depending on how it goes... ---------------------------- Update - spent two hours reading the manual, looking online, trying to contact company, and working with Amazon tech support. At first I was impressed with the existence of Amazon Product Support Experts, but the Amazon rep basically just had me reboot the device and then tried to contact the manufacturer ... which was no more successful than my efforts to contact the manufacturer. At any rate, I'm guessing that the product isn't actually broken, but it just needs a little setting tweaked or something. It looks awesome, and would be perfect for me if it works, but I'm cutting my losses on this device and ordering a different one from a different company. Jelly Comb, you should improve your customer service. Expecting customers to send you an email and wait 24 hours just doesn't work when customers can just return the product and buy from someone else. Improve your FAQ page, and/or get at least a chat service for tech support.