Bests & Worsts Reviews from Amazon

While the product was exactly what I had been looking for I was disappointed to finally get it mounted and ready to use only to find out that it did not work. Thinking it would not be an issue to exchange the mirror I contacted Ovente to get a replacement. When I did not hear from them on my initial inquiry I contacted them by phone. They said they had emailed me but I had not received it. I asked that they re-send the email which they did the next day. They asked that I register the product which I had, provide them with the original invoice which I did not think was an unreasonable request, asked for my mailing address in a very specific format and a short video demonstrating what the issue was. I thought the video was a tad bit excessive but I obliged by demonstrating the loose connection on the circuit board of the base unit. I received an email from Ovente customer service today thanking me for the information but unfortunately they will not be able to replace the unit for me because I voided the warranty by taking off the back cover to demonstrate what the issue was. Because I am a "valued" customer they are willing to offer me a new mirror for $75.00 after I've already paid over $90.00 for this one. I find this to be extremely poor customer service and only because of this would not be willing to recommend their products to others.