Bests & Worsts Reviews from Amazon

according to people

165
people found this helpful, as of 2023
ranked #202,671 most helpful out of 571,544,897 reviews
★☆☆☆☆
I've had to replace this watch three times in one year.
I bought my first Forerunner 35 in January 2017 from Amazon. A few weeks after purchase, and after Amazon's return window had closed, I received a cryptic message on the watch: "Setting time by GPS", and then the watch simply stopped working. Garmin tech support concluded that the watch had failed a software upgrade, and sent me a new one. About 2 months after receiving my new watch, the watch face fell off. Garmin sent me a refurbished watch. It's now November, 2017. A few days ago I once again received that cryptic message, "setting time by GPS", followed by a diagnostics screen, and once again the watch simply stopped working. Tech support was friendly and helpful, but baffled, and strongly encouraged me to simply upgrade to a different Forerunner unit, specifically a Forerunner 235, at a 33% discount. Since the Forerunner 235 is a more expensive watch, the cost to me would still be $200, about what my original watch cost. I declined, so tech support agreed to send me, "as a courtesy", another refurbished Forerunner 35, but warned me that that was the last time Garmin would send me a replacement watch. I love most Garmin products, mainly GPS receivers, and had high hopes for this watch, but it keeps letting me down. I wonder if anyone else has had as many problems as me.
November 2017 · Electronics · verified purchase
the product in question
Garmin 010-01689-00 Forerunner 35; Easy-to-Use GPS Running Watch, Black
4.5★ · 14,891 ratings, as of 2023
worser bester