Bests & Worsts Reviews from Amazon

I have given this product one star because I can not give it zero stars. We had very high hopes for this product as we had heard many great things. As I read the reviews I became a little concerned about some of the one star reviews and complaints about functionality but figured it might be attributed to bad routers, extended distances, poor signals etc. Unfortunately this was not the case as we had none of those circumstances at our home. I will start with the good. The item comes well packaged with excellent instructions and all of the necessary tools and hardware. It also gives you several different manners in which to mount the unit. We charged the battery for approximately nine (9) hours, tested the camera to ensure that it was working and had it mounted in about five (5) minutes. So far so good. Then we tried to test it. Our front door has a walkway that leads up to it and it is clear from obstructions for about 40 feet. We set the Ring on the most sensitive and furthest range. I walked at a normal pace from about 40 feet away directly to the Ring doorbell while my wife was inside with her iPhone monitoring the camera for movement and notifications. Imagine my surprise when I was standing right in front of this camera waving my hands like an idiot only to NOT have it notify my wife of anything. Approximately five (five) minutes later, she received a notification along with a video of me walking AWAY from the Ring and my front door. The video started when I was about 10 feet away. (this is after having walked right up to it and waved my hands in front of it). We repeated several tests over the next two days and realize that the capabilities of this product are a far cry from what was advertised. I'm not sure how we are supposed to have a two way conversation with anyone if we don't get notified until AFTER they leave. On top of it all, after less than a week, the battery notified us that it needed to be recharged. In short, this product delivered NOTHING that it promised. It's like buying a balloon that has holes in it. You can't use it for what it was intended and that renders it useless.