Bests & Worsts Reviews from Amazon

After hours online with inept Quicken support, and multiple re-installs, I'm still not able to even register my purchase of Quicken 2015. Which means I can't even use the off-line part of the product. As a first time user of Quicken, if this is the level of support I can expect from Intuit, I will never even consider purchasing another product from them. As it stands, I'm doing my best to get my money back. UPDATE: Tried another round with Quicken support, who this time actually looked at the logs that I sent them. Problem is that is that the error in the log is one that they said they've never seen before. (For those interested: "The value specified contains invalid control characters".) They said it might be due to the file being downloaded from Amazon. So I'll wait until it becomes available on the Inuit website and try again. Intuit takes so long to process refund requests for purchases via Amazon that there's not much downside to waiting. So if you're thinking of buying via Amazon, you may want to wait until the official release on the Intuit website. Or maybe Intuit is just making excuses. UPDATE II: After a fourth and final round with Quicken support, I downloaded directly from Intuit. Nope, still didn't work. So I decided to ignore everything Quicken support told me and solve it on my own. Even though I was told by Quicken support that the language of my computer would not make a difference, I changed the Windows Display Language to English, and surprise - it now works. So if you are having registration problems, 1) make sure your display language is English, and 2) question everything Quicken support tells you. If they hadn't told me that my system language didn't matter, I could have solved this problem days ago.