Bests & Worsts Reviews from Amazon

We purchased this product for my son’s birthday. As he starts playing with it, we realize it’s in safe mode and he’s not able to download or open the products he wants to use. Microsoft says it’s a glitch in their system and we need to wait for them to work it out. Amazon says they will replace with another unit, but they can’t guarantee that unit won’t have the same issue. So, here we are with a brand new computer, unused. Huge let down. Disappointing product with disappointing options to make it right.