Bests & Worsts Reviews from Amazon

I (along with many other irate owners) have found that after about 2 years, the white interior paint on the ceiling of these GE microwaves starts peeling off....and falling into the family food. For details on the class action suit, which explains the problem, see Seeger Weiss, the law firm investigating the class action: "GE Microwave Units' Interior Paint Peeling Poses Health Concerns" at [...] Our experience: This is our 3rd GE 1.1 Cu. Ft. Microwave in 8 years. After investigating the problem online, we tried repainting the bare spots with special "Microwave Cavity Paint" spray paint. This lasted about 6 months before the paint on other, unrepainted areas began flaking off. The GE Microwave paint peeling problem is extremely common -- you can find 100's of complaints online. Outrageously, GE has known about it for years, but apparently has dismissed it as a purely "cosmetic" problem, therefore not covered under their warranty. Their website claims the paint is non-toxic, and therefore "ingestion of small amounts of the peeling coating [i.e. paint] does not create a health risk." (direct quote from their FAQ. See [...]. Such arrogance! One has to wonder: Do GE execs feed peeling paint to their own children? Or only say it's healthy for the children of their customers? I've complained to GE, and received a (impressively) prompt response requesting details and photos, so perhaps they will replace it I'll revise this review after I see the outcome from GE. Meanwhile, I'm trying to find a replacement from another manufacturer, but it is difficult to find the exact dimensions to fit our built-in cabinetry. If anybody finds a substitute the same size, I would appreciate hearing about it. UPDATE 1-26-15 A bit of good news to add to this sordid tale. I contacted GE via their Facebook page, and received a reply from a customer service rep that services GE's "Social Media." Suddenly, they were more forthcoming. Seems like their Social Media team is an outfit whose mission is to protect the brand's reputation from vocal, disgruntled customers. They offered me a $200 "Goodwill Coupon" (like a rebate) to purchase a new microwave. To avoid extensive cabinetry work, bought the latest version of the same model (PEM31-DF1BB) from Amazon Warehouse (open box) for $252 (incl tax). We still had to pay a cabinetmaker to change the shelving, because this newer version is slightly taller and deeper than the older one. Lesson learned: GE will be far more responsive to anybody they fear will makes a stink on social media, than to ordinary phone/email/website complaints.