Bests & Worsts Reviews from Amazon

First, Amazon has an annoying habit of using the same description for a product, but then rotates to different sellers at purchase, making the reviews confusing as to which sellers are doing what. This review is for a purchase of a Windows 7 Professional SP1 64bit (OEM) System Builder DVD 1 Pack, which was fulfilled by Amazon and supplied by Markdown Discount (now it is someone else on the web). Looking at the description, this product is supposed to be "new" and "genuine," pretty straight forward, right? When I received the package, it looked new too--it was sealed wrapped with a bar code label that read, "New Packaging", "New." But then once opened, the Microsoft product code falls out. It looks like a bad cut out: the piece looks like someone steamed off an original code then badly glued it on a blank piece of paper, which was coming off. The disc had smear marks all over...not exactly new, and probably not genuine. I am irked at the time wasted on waiting for something pirated when I could be looking elsewhere. But on top of it all, Amazon is a bit of an auto-bot on this issue. I called Customer Service, and basically, it only gives a refund or exchange (without guarantees that you will ever get a genuine one!). Customer Service cannot deal with piracy issue, Amazon does not even want to see the package that was sent, it is going back to Returns (to get repackaged probably!). Another department will do a follow up call to look into the matter, without the product for reference, of course! The Customer Service rep. was reading out from a book or something, about how Amazon can only rely on the description posted on the website by the "seller", and was sorry that this happened, what do I want to do--return or exchange? Which only leads me to ask, why is the exact same polished description being posted for all these different sellers? Perhaps, Amazon gets paid to promote these sellers and wouldn't want to look too deeply into such issues--you get your money back and forget the whole thing, or try another Russian roulette to see if you get something genuine. Somehow Microsoft would be more proactive than this, the FBI would be breathing down Amazon's and its sellers' neck pronto. In my opinion, one too many questionable businesses are on the market place these days--I have received a fair share of used/damaged/ amateur products from Amazon's sellers, and find myself buying often from other reputable places at better prices. So Amazon take a harder line on such issues, it's your reputation. If not, you risk losing legit customers, then what will you do with your drones?