Bests & Worsts Reviews from Amazon

So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit. Fast forward a week and I received the replacement unit and it was DOA (Dead On Arrival). No sign of life. I even stuck it on a wall charger for a couple of hours as instructed and nothing. $200 for the unit and $30 for the Video Storage and access and nothing to show for it. I had high hopes for this device but have lost confidence in it. At this point I would say steer clear of this product or look at alternatives. Amazon will not let me return the item as it is after their refund period so now I am at the mercy of Ring to see what will happen. I emailed Ring customer service and advised them of the recent failure and will update this review when/if I get a response.