Bests & Worsts Reviews from Amazon

I was really looking forward to this chair. The talented advertising writers, slick web design and friendly sales people made it seem like the “perfect” solution to my cervical damage related sleep problems. With surgery looming, the sales folks did their best to expedite delivery. The guys who set the chair did the job well and were very courteous to my wife and me. Ten days after delivery, the chair developed a problem. The back lost firmness and a gap formed between it and the seat bottom. The heat pad began digging into my lower back, my hips kept slipping through the gap and the “perfect” sleep I was hoping to enjoy was no longer possible. My first call to customer service seemed to meet with a professional response. I was told to expect a call from a service tech “the following day”. That day passed without a call. It all went downhill from there. When I called for an update the following morning, I clearly drew the short straw with a different customer service agent. Her attitude set off alarm bells with me. I was told to expect longer delays and the problem was essentially my ignorance. Since that conversation was growing heated, I told her I wanted to take advantage of my 30 day grace period and simply return the defective chair for a full refund. She declined the refund request. Another week has passed with no call from a service tech, and I’m fast approaching the end of my 30 day grace period. Now I’m forced to hire an attorney. I suggest you research the other negative reviews and seriously consider another company for a medical lift/sleep chair. These folks are a “perfect” pain in the butt. UPDATE: I received a very courteous call from the Customer Service Manager who assured me they would honor their warranty in whatever way I desired. Since I really need the chair, she said they would deliver a replacement for the defective chair. She wanted to stress they would refund my money if not completely satisfied. I added a star and will upgrade my review if they are able to fulfill her promise to me. I remain hopeful.