Bests & Worsts Reviews from Amazon

I bought my Phantom 3 and was immediately very, very impressed! Super easy setup, massively long range, a sleek design... everything you could hope for! I've had a Phantom 2 before and have always been impressed with DJI's technology. And then my adventure began... 3 days into having the Phantom, I noticed that while flying, my gimbal would often lose track of the horizon and begin filming crooked. I got online and found a DJI support rep saying "this is a known issue. Please wait for an update next week that will fix the issue." I waited. I installed it. Nothing changed. I tried recalibrating the IMU and the gimbal... nothing changed. Of course, this wasn't too concerning. This is surely something that would be covered in their 6-month warranty, right? Heck, I was only 10 days in! I called in and found out that DJI only will return or exchange the Phantom (even if the issue is their own) for the first 7 days!!! They'll "attempt" a repair under warranty for you, though. Just can't guarantee anything. Seriously!?! I called in several times, talked to a manager, waited on hold for countless hours. I told them over and over - it was one of your own reps on the forums that made me wait any longer than 3 days in the first place! Finally, they approved me for a refund or exchange. "We'll send you a shipping label in a few moments." I waited a few days. Nothing came. Emailed my rep. No response for 4 days. Called in again and started a new ticket. At the end, the rep emailed me and said just to respond with a filled-out form. I responded within 5 minutes. He said "Perfect! I'll get you a shipping label in just a bit after I get this approved." Never heard from him again. After several more emails, 2 more calls, and 10 more updates to my support ticket from my side, they finally sent me a shipping label. This is now 1 month into me talking to support. I sent in the Phantom and saw the tracking updated to say that it was delivered to DJI 2 weeks ago. After 3 more calls in to support (all of which their system suddenly hung up on me during because "call volume was too high"), several emails, and a few more zendesk upgrades... I still don't even have confirmation that they got my drone. My $1260 is still up in the air. I don't doubt that they're going to forget that they approved my request and send it back or something. In short... DJI is a gorgeous prostitute with a deadly STI. You'll love the moment you buy the Phantom. You'll be convinced you're in for a great time. It's a glorious thing to behold. But give it a week and you'll regret it. Oh how you'll regret it. Having gone through their support for a Phantom 2 in the past and now for my new Phantom 3... I'd warn you before you buy that you're entirely on your own. Even if they ship you a brick, they won't help you.