Bests & Worsts Reviews from Amazon

I agree with the other reviews where this item seems to be propelled more by the fad/cult followings than actual performance. Had this for about 2 months with medium use, and really loved it. Living at a high altitude, it’s made things like cooking consistent brown rice and hard boiled eggs a breeze. Super flavorful stocks take less than an hour, and the ability to go from frozen meat to dinner in 30 minutes is pretty phenomenal. The issue is, I’m not sure the convenience outweighs how dangerous this item becomes when it malfunctions (which seems to be fairly common, as per reviews). The other day, I was cooking with it, business as usual. When I went to release the rest of the pressure manually (after 15 minutes of natural release which usually brings the system to 0), the valve started to spew out huge amounts of lava-hot sauce (see attached photo) for about 5-6 minutes. I’ve made this recipe before, with no issue, so it seems the unit malfunctioned. Besides being inconvenient (because which doesn’t like cleaning stroganoff off their ceiling?), it was incredibly dangerous — I burned my hands/fingers pretty badly. Edit: Just saw these comments. In response, I HAD read the instructions/manual before using the item, and had not overfilled the pot. In fact, it was barely half full. I had also made the exact same recipe before, without any problems (something I mention in my original review), so something new went wrong here, and became pretty dangerous pretty quickly. Instantpot customer support reached out, and I will update any resolution that stems from that! Edit 2: Was contacted by InstantPot support. They asked me for the recipe I had used and photos. I sent them both and never heard back. Can’t recommend them on the customer service for this one either.